Epic Systems China
General office
Epic Systems
beijingjingchaoyang
beijing
brijing ,100029
China
Phone: 86-010-58773390
Phone: 86-010-58772550
Site: http://www.dalutong.com
Contact Person
rebecca li / salea manager
Phone: 86-010-58773390
Phone: 13681111142
Epic Systems
beijingjingchaoyang
beijing
brijing ,100029
China
Phone: 86-010-58773390
Phone: 86-010-58772550
Site: http://www.dalutong.com
Contact Person
rebecca li / salea manager
Phone: 86-010-58773390
Phone: 13681111142
- Hardware
- IP devices
- Termination
- Audiocodes
- 2N
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
SpeedVoIP technology Co., Ltd
SpeedVoIP, Inc. is a leading designer and manufacturer of innovative and cost-effective VoIP telephony products, and becomes a major OEM vendor of VoIP terminal products and solutions in the rapidly growing global IP telephony market.
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