Entervox Telecom Canada

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General office

Entervox Telecom
50 Pennsylvania
Toronto
,M5K3A3
Canada

Phone: 4167826123

Hosted VoIP billing service provider

H.323 VoIP Gateway
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems

Billing system of own development

Entervox Telecom

Alpha Televoice

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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