Entervox Telecom Canada
- Hosted VoIP billing service provider
- H.323 VoIP Gateway
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Termination
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Forebase Corp. Master Telecom
ForeBase Corp., located in the Greater Toronto Area, combines the most advanced computer and telecommunication solutions for small to medium-size businesses. Our computer services include computer network support for businesses and network installation fo
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