Entanet United Kingdom

Entanet is part of Entagroup, one of the UK

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General office

Entanet
Stafford Park 6
Telford
Shropshire ,TF3 3AT
United Kingdom

Phone: 8707709666
Site: http://www.enta.net

Hardware
Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

Call Routing VoIP Solutions
Consultancy Services
IP devices
SIP Softswitch & CPE
SIP VoIP Gateway

Cisco Systems

Our Own ASP Solution

NexTone Communications

JetNumbers Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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