Encompass Unified Communications United States

Encompass Unified Communications provides hosted VoIP and unified messaging for businesses. Encompass leverages Cisco IP Phones and other Cisco equipment to deliver enterprise-class telephony and messaging to small and medium businesses. Also available is

Encompass Unified Communications

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General office

Encompass Unified Communications
2950 Xenium Lane North #138
Plymouth
MN ,55441
United States

Phone: +1-612-279-7000
Site: http://www.myencompass.com

Contact Person

Scott DeToffol / Director
Phone: +1-763-577-3900

Internet Telephony Service Provider

Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
IP devices
Phone To Phone
System Integration

Cisco Systems

Billing system of own development

Multi Tech

CMS Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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