Emutex Ireland

The VMX is an IP PBX that supports up to 128 phone extensions and provides integrated features including secure call recording, call centre call queuing, automated attendants, automatic call distribution and remote/home worker connectivity.

The VMX (Voice Media eXchange) is an IP PBX engineered by Emutex, Ireland. Available in various form factors, it supports up to 128 phone extensions and provides integrated specialist features including secure call recording, call centre call queuing, automated attendants, automatic call distribution and remote/home worker connectivity. For more information on the VMX please refer to www.vmxphonesystems.com. For more information on Emutex please refer to www.emutex.com.

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General office

Emutex
Axiom House, Raheen Business Park
Limerick

Ireland

Phone: +353 61 514496
Site: http://www.vmxphonesystems.com

Contact Person

John Twomey / Managing Director
Phone: +353 61 514496

Hardware
Voip consulting

Consultancy Services
gsm voip solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
VoipSwitch

Not data

Cinditel communication

Welltel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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