Eltel DOO Neticall Serbia
NETICALL D.O.O. je osnovan 2004. godine u Novom Sadu i osnovna delatnost od osnivanja je pru
NETICALL D.O.O. je osnovan 2004. godine u Novom Sadu i osnovna delatnost od osnivanja je pru
General office
Eltel DOO Neticall
Svetozara Miletica 51
Novi Sad
,21000
Serbia
Phone: +381 (0)21 445 440
Phone: +381 (0)21 473 6228
Site: http://www.srbijavoip.com
Contact Person
Stojan Dikic / General manager
Phone: +381 (0)21 445 440
Eltel DOO Neticall
Svetozara Miletica 51
Novi Sad
,21000
Serbia
Phone: +381 (0)21 445 440
Phone: +381 (0)21 473 6228
Site: http://www.srbijavoip.com
Contact Person
Stojan Dikic / General manager
Phone: +381 (0)21 445 440
- Hardware
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- VoIP Billing Software Provider
- Voip consulting
- Wireless Broadband
- Billing Software
- Call Relay VoIP Solutions
- Collaboration
- Consultancy Services
- Data Conferencing
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Installation and Support Services
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- System Integration
- Voice and Video Conferencing
- Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
- Cisco Systems
- Dialogic Based
- Huawei VoIP Products
- Lucent
- Micronet
- Telica
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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