elmondo telecom United States

clear voice with a good connection

residential and commercial voip service , call center , call shop and calling cards provider

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General office

elmondo telecom
816 E39th street
tucson
az ,85713
United States

Phone: +15208209015
Site: http://www.elmondotelecom.com

Internet Telephony Service Provider

Partnering for Origination and Termination

Cisco Systems

IP Phone

TollFreeService.net

MS TELS

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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