Elmer Sinaza, sp z o.o. United Kingdom
Elmer Sinaza is a provider of TDM and VoIP phone calls. Using most recent technologies and extensive relations, Elmer Sinaza permits to cut the costs of phone calls considerably.
About us.
Elmer Sinaza is a provider of TDM and VoIP phone calls. Using most recent technologies and extensive relations, Elmer Sinaza permits to cut the costs of phone calls considerably.
Plans for the future.
An ambition of the Company management is further development of Elmer Sinaza as a leader in call termination and introduction of new innovative technologies. We are present in European market now. Our offices are in Poland, Spain and Great Britain. The next step of our development strategy is the presence in American market.
Staff.
The Company employs the best employees: dynamic, young, well-educated and experienced ones who are fully devoted to the Company and shaping of its future.
Szafera, 1/41
London
London ,WIF 8BH
United Kingdom
Phone: 0870 888 88 88
Site: http://www.elmersinaza.co.uk.
Contact Person
Robert Dobrzelewski / Business and technology manager
Phone: 34918497945
Phone: 34696234322
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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