ElDorado Telecommunications United States
General office
ElDorado Telecommunications
25 Barclay Court
Somerset
NJ ,8873
United States
Phone: +1 732 672-2711
Contact Person
Gregory Welch / Managing Partner
Phone: +1 732 672-2711
ElDorado Telecommunications
25 Barclay Court
Somerset
NJ ,8873
United States
Phone: +1 732 672-2711
Contact Person
Gregory Welch / Managing Partner
Phone: +1 732 672-2711
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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