Ekofon Mexico
General office
Ekofon
Leibnitz 270
Mexico
DF ,11590
Mexico
Phone: +52 55 5227-7333
Site: http://www.ekofon.com
Ekofon
Leibnitz 270
Mexico
DF ,11590
Mexico
Phone: +52 55 5227-7333
Site: http://www.ekofon.com
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Termination
- Cisco Systems
- Oracle Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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