EIT Pvt Ltd. Maldives

Total IP Solutions Provider

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General office

EIT Pvt Ltd.
H.Hiba
Male
Henveru ,20063
Maldives

Phone: +9603005527
Site: http://www.eit-maldives.com

Contact Person

Mohamed Afzal / Director
Phone: +9603005527
Phone: +9607991206

International VoIP Wholesale Provider

Call Routing VoIP Solutions
Call shop solution
Consultancy Services
gsm voip solutions
H.323 VoIP Gateway
Hosted PBX
Hosted VoIP
Installation and Support Services
IP devices
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Sip Trunking
SIP VoIP Gateway
System Integration
Termination

Asterisk
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grandstream

Custom Open Source Billing Solution

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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