Eglobal Phone United States
eGlobalphone a wholly-owned subsidiary of VoIP Inc., is a broadband communications company, offering residential and business enterprise phone services around the globe. eGlobalphone offers communication services that allow customers to use the power of t
eGlobalphone a wholly-owned subsidiary of VoIP Inc., is a broadband communications company, offering residential and business enterprise phone services around the globe. eGlobalphone offers communication services that allow customers to use the power of their broadband connection to make local and long distance calls worldwide. Founded on a combination of international technology management expertise, and an understanding of the opportunities in the VOIP communications industry.
General office
Eglobal Phone
12330SW 53rd. Street Suite 712
Fort Lauderdale
Florida ,33330
United States
Phone: +1 954 434 2000
Site: http://www.eglobalphone.com
Contact Person
Clive Raines / President International Operations
Phone: +1 954 434 2000
Eglobal Phone
12330SW 53rd. Street Suite 712
Fort Lauderdale
Florida ,33330
United States
Phone: +1 954 434 2000
Site: http://www.eglobalphone.com
Contact Person
Clive Raines / President International Operations
Phone: +1 954 434 2000
- Internet Telephony Service Provider
- SIP VoIP Gateway
- Dialogic Based
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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