Efficinet United States

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General office

Efficinet
4905 Belfort Road, Suite 110
Jacksonville
FL ,32256
United States

Phone: +1 (866) 407-8518
Site: http://www.efficinetvoice.com

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Installation and Support Services
IP devices
Phone To Phone
Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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