Effectel Colombia
General office
Effectel
Carrera 13 No. 93 68
Bogota
DC ,1111
Colombia
Phone: 5716401344
Site: http://www.effectel.com
Contact Person
Carlos Linares / Tech manager
Phone: 5716401344
Phone: 573103155654
Effectel
Carrera 13 No. 93 68
Bogota
DC ,1111
Colombia
Phone: 5716401344
Site: http://www.effectel.com
Contact Person
Carlos Linares / Tech manager
Phone: 5716401344
Phone: 573103155654
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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