Edgetel AS Norway
General office
Edgetel AS
Trimveien 4
Arendal
Vest Agder ,4848
Norway
Phone: +47 370 96 007
Site: http://www.edgetel.no
Contact Person
Amit Kumar / CTO
Phone: +47 917 63 586
Edgetel AS
Trimveien 4
Arendal
Vest Agder ,4848
Norway
Phone: +47 370 96 007
Site: http://www.edgetel.no
Contact Person
Amit Kumar / CTO
Phone: +47 917 63 586
- Internet Telephony Service Provider
- SIP VoIP Gateway
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Simwood eSMS Limited
Our aim is to bring together a portfolio of communication tools for businesses and private individuals to enable them to operate more efficiently, reduce costs, and stay in touch with their customers, suppliers, friends and colleagues.
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