The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
We are a Uruguayan Company dedicated exclusively to the Brazilian market. Our focus is companies with traffic to Brazil. Our 13 POPĀ“s in Brazil are carefully managed so we can guarantee top-quality services