ECC Hungary Ltd. Hungary
A Wnet Internet Kft
A Wnet Internet Kft
General office
ECC Hungary Ltd.
11-15 Victor Hugo
Budapest
,1132
Hungary
Phone: 3619990322
Site: http://e-hang.hu
ECC Hungary Ltd.
11-15 Victor Hugo
Budapest
,1132
Hungary
Phone: 3619990322
Site: http://e-hang.hu
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Network Service Provider
- VoIP Billing Software Provider
- Voip Termination ISP
- E1 Bulk Wholeseller
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Web Call
- Web To Phone
- Cisco Systems
- Quintum
- Welltech
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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