Eastern Telecommunication Company Bulgaria

Eastern Telecommunication Company AD is founded in 2003 as a service provider in the telecommunication area. We chose to work with the latest technologies in the telecommunication area in order to find our market place. We stake on proven telecommunicatio

Eastern Telecommunication Company AD is founded in 2003 as a service provider in the telecommunication area.In September 2003 ETC was one of the four companies which achieved a national lisence for construction, maintenance and operation of public fixed telephone network and voice service provisioning.We chose to work with the latest technologies in the telecommunication area in order to find our market place. We stake on proven telecommunication equipment manufacturers. Doing this we want to integrate tradition and novelty and be one step before the others on this market.Our team contains very qualified and experienced specialists in the area of telecommunications and information technologies.Eastern Telecommunication Company offers entire solutions for communications in the country and abroad, no matter whether you want to: call a friend of yours, send a fax message to your bussiness partner or just search for some information on the web.

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General office

Eastern Telecommunication Company
68 Yanko Sakazov Blvd.
Sofia
Sofia ,1504
Bulgaria

Phone: +359 28 46 53 69
Site: http://www.etcc.bg

Contact Person

Plamen Ivanov / International Carrier Manager
Phone: +359 28 46 53 69

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Voip Termination ISP

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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