EAST WEST TELECOM Russia
General office
EAST WEST TELECOM
10 Spartakovskaya ploshadj, Bldg-12
Moscow
Russian Federation ,105082
Russia
Phone: +7-495-364-6022
Contact Person
Madhav P. Lingthep / Executive Director
Phone: +7-495-364-6022
EAST WEST TELECOM
10 Spartakovskaya ploshadj, Bldg-12
Moscow
Russian Federation ,105082
Russia
Phone: +7-495-364-6022
Contact Person
Madhav P. Lingthep / Executive Director
Phone: +7-495-364-6022
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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