e2e Telecom Pakistan

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General office

e2e Telecom
F9 Business Plaza
Islamabad
pakistan ,60000
Pakistan

Phone: +92 313 428 7971
Site: http://www.e2etel.com

A-Z Termination

Call Center services

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TalkAsia

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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