Dyad Group, s.r.o. Czech Republic

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General office

Dyad Group, s.r.o.
Blanicka 16
Prague 2
,120 00
Czech Republic

Phone: +420 221 503 560

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting

Consultancy Services
Installation and Support Services
IP devices
SIP VoIP Gateway
System Integration

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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