DOW Networks S. Africa South Africa

DOW Networks is a next-generation telecommunications service provider focused on serving Call Centers, Business Processing Outsource Centers (BPOs) and other international businesses. DOW Networks is a leader in providing Voice Over IP (VoIP) solutions w

DOW Networks is a next-generation telecommunications service provider focused on serving Call Centers, Business Processing Outsource Centers (BPOs) and other international businesses. DOW Networks is a leader in providing Voice Over IP (VoIP) solutions which save call centers, BPOs and other international businesses up to 70% on their international calls. We are an advanced implementer of PBX systems for companies, call centers, carriers and service providers.DOW Networks can provide economical inbound and outbound telecom services to your call center or business, no matter what the size. Dow Networks uses a state of the art, Cisco powered network to transport call traffic inexpensively, reliably, and with great voice quality. Through Dow Networks solutions, businesses can offer a quality voice service to anywhere in the world at rates that are significantly lower than current long distance charges.What sets DOW Networks apart is our customer-centric focus and our ability to design telecommunications solutions that fit customer specifications. We back this up with 24x7 customer service and technical assistance, and we provide online account information access and management tools to all of our customers.DOW Networks also provides great toll free service both domestically and internationally. Give us a call to see how much you can save on International Toll Free service.DOW Networks specializes in Call Center Solutions.

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General office

DOW Networks S. Africa
1000 Randburg Rd
Johannesburg
Gauteng ,2107
South Africa

Phone: +27 72 646 0602
Phone: +1 770 937 9519
Site: http://www.downetworks.co.za
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Voip consulting
  • Call Routing VoIP Solutions
  • Consultancy Services
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • Phone To Phone
  • SIP VoIP Gateway
  • Voice and Video Conferencing
  • Cisco Systems
  • TeleCount Wholesale Billing

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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