DOW Networks United States
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and blended calling needs of call centers, hotels, and international enterprises in various markets worldwide.
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and blended calling needs of call centers, hotels, and international enterprises in various markets worldwide. We offer telecommunications and enhanced voice over IP (VoIP) solutions including domestic and international toll free service, international call termination, IP-based PBXs, call recording and monitoring and more. DOW Networks provides a consultative approach, customer-centric focus and the ability to quickly design and implement telecommunications and VoIP solutions that meet customers'' specific requirements.
Established in 2001, DOW Networks is privately held and headquartered in Atlanta, Georgia with offices in Costa Rica, Jamaica and South Africa. Through sales agents, we also operate in Canada, China, Malta, Panama, Philippines and Trinidad & Tobago. For more information or to request a free consultation, please contact us today at 888.369.6389, via email at sales@downetworks.com or online at www.downetworks.com.
DOW Networks
1000 Circle 75 Parkway
Atlanta
Georgia ,30339
United States
Phone: +1.770.937.9735
Phone: +1.678.631.2280
Site: http://www.downetworks.com
Contact Person
Aida Kamber / Integrated Marketing Manager
Phone: +1.770.202.2845
- Cloud-based Unified Communications Service Provider
- did numbers provider
- Hardware
- Hosted PBX Service Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Voip consulting
- Call Center services
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Hosted PBX
- Hosted VoIP
- Installation and Support Services
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Polycom
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Termination
- Virtual PBX
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Asterisk
- Cisco Systems
- Cisco Systems
- Digium
- SIP softphones
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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