DLS Internet Services United States

DLS Internet is a successful provider of Information Technology and Voice over IP solutions for small and medium size enterprises.

DLS Hosted PBX service has maturity level that will appeal to businesses – technology and otherwise – that want a phone system and not a collection of API with some sample applications. DLS Hosted PBX handsets can be found on every continent, even in remote oil production facilities in the middle of Atlantic Ocean.

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General office

DLS Internet Services
950 E. Oak Street
Lake in the Hills
IL ,60156
United States

Phone: +1 800-323-2099
Phone: +1 847-854-4799
Site: http://www.TelephonyYourWay.com/

Contact Person

Sam Rozenfeld / CEO
Phone: +1 847-854-4799

Cloud-based Unified Communications Service Provider
Hardware
Hosted PBX Service Provider
Internet Fax Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Consultancy Services
Data Conferencing
E1/T1
Hosted PBX
Hosted VoIP
Installation and Support Services
IP devices
PC to Phone
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Phone To PC
Polycom
Project Mangement Services
SIP VoIP Gateway
System Integration
Virtual PBX
Voice and Video Conferencing
VoipSwitch
Web Call

Asterisk
Asterisk
Asterisk
Cisco Systems
Cisco Systems
grandstream
Linksys
SIP softphones

Not data

BluegrassNet

VoiceOnyx

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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