Divox FZ LLC India

Wholesale and Retail services.

A2z routes and reseller program available.

Your rate:

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General office

Divox FZ LLC
P.O Box: 31291, Al-Jazeera Al-Hamra,
Ras Al Khaimah
Dubai, uae ,31291
India

Phone: +91 8129823021
Site: http://www.divoxmedia.com

Contact Person

Rajesh TR / CTO
Phone: 91 8129823021
Phone: 91 8129823021

A-Z Termination
FREE Callshop Software
International VoIP Wholesale Provider
Mobile VoIP
SIP Billing
Wholesale VoIP Carrier

Billing Software
Call Back
E1 Bulk Wholeseller
PC to Phone
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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