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Discovery Telecom Israel

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General office

Discovery Telecom
5 Geula St
Tel-Aviv
,61049
Israel

Phone: 18017900348
Site: http://www.dttcom.com
Contact Person

Mikhail Krasnovsky / Manager
Phone: 1801 7900348
  • Hardware
  • International VoIP Wholesale Provider
  • Voip Termination ISP
  • E1 Bulk Wholeseller
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Partnering for Origination and Termination
  • System Integration
  • Termination
  • Audiocodes
  • Mera
  • another
  • GT
Discovery Telecom
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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