DirekTel Canada

DirekTel is a VoIP service and telephony consulting company providing a wide range of telecommunication solutions for small and medium businesses alike. Our mission is to provide companies with high quality, fully managed telecommunication services at reduced cost.

These tools and services are designed to help our clients address, manage, or resolve a variety of communication issues so that they can focus on running their businesses.

In addition to providing VoIP and fully managed PBX services, through our consulting services, we also offer the unique ability to work directly with our clients to gain a full understanding of their business and develop a variety of customized solutions to meet their specific needs. Your business is unique and so are its telecom needs.

At DirekTel we believe that technology is a tool to enhance business processes - its true value is in its ease of use and its ability to provide tangible returns to the client.

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General office

DirekTel
1216 - 711 Bay Street
Toronto
Ontario ,M5G 2J8
Canada

Phone: 1 800 799 4416
Site: http://www.direktel.com

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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