Direct Telecom Ltd. Hong Kong

DirectTelecom is an international corporation on the telecommunication marketplace.

Our core business activity is providing with voice services to wholesale and retail customers, nation-wide telecoms, origination networks, transit and termination carri

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General office

Direct Telecom Ltd.
32/F Tower 1, Millennium City 388 Kwun Tong Road, Kwun Tong
Hong Kong

Hong Kong

Phone: +852-300-85654
Site: http://www.direct-tele.com

Contact Person

Michael Tretyakov / Carrier Relations
Phone: +852-300-85654

A-Z Termination
International VoIP Wholesale Provider
Wholesale VoIP Carrier

Termination

Cisco Systems

Proprietary

Tele Asia Limited

IPtelservices

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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