Direct Centrex France

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General office

Direct Centrex
36 rue Charles Fourier
Evry
,91000
France

Phone: 33170715000
Site: http://www.directcentrex.com

Contact Person

Pignard Arnaud / Manager
Phone: 33170715000

Hosted VoIP billing service provider
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Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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