Dimex Iran

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General office

Dimex
NO:5-6th Fl-Pam Tower-Zafar Jordan
Tehran
,34521
Iran

Phone: +98 21 879 4347
Phone: +98 911 247 3896

Contact Person

Amir Masoud Shahrokhi.N / Marketing Director
Phone: +98 21 879 4347
Phone: +98 911 247 3896

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP
Network Service Provider
Voip consulting
Hardware

Phone To Phone
Gatekeepering
PC to Phone
Web To Phone
Termination
E1 Bulk Wholeseller
Partnering for Origination and Termination

Cisco Systems
Clarent

Billing system of own development

Cyrus Telecommunications Company (Cytco)

P.T.E.co

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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