DigiVoice International, Inc. United States

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General office

DigiVoice International, Inc.
455 Prospect Pl
Brooklyn
NY ,11238
United States

Phone: +1 347 866 3325

Contact Person

Mohammad Alam / CEO
Phone: +1 718 623 9288
Phone: +1 347 866 3325

Voip Termination ISP

Termination

Cisco Systems
Quintum

another

Voice.sky Communications

VoiceIP Solutions

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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