The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
DOW Networks
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and blended calling needs of call centers, hotels, and international enterprises in various markets worldwide.
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