A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Callnexions
Callnexions is a Philippine-based call center provider of inbound and outbound teleservices for US, Australia and UK-based companies who value the importance of their customers and their needs. At Callnexions, we combine the right people, innovative techn
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