DialNation United States

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General office

DialNation
311, Prospect Street
San Diego
CA ,92122
United States

Phone: 8583480400
Phone: 8583480400
Site: http://www.dialnation.com

Contact Person

Tony Bh / Director - Business Development
Phone: 8583480400
Phone: 8583480400

International VoIP Wholesale Provider

Call Routing VoIP Solutions
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
Termination
Web Call
Web To Phone

Sonus Network

Custom Open Source Billing Solution

DialNation

Planet Telesis

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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