Dialexia Communications Canada

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General office

Dialexia Communications
181 Hymus Bld. Suite 300
Montreal
Quebec ,H9R 5P4
Canada

Phone: (514) 693-8500
Site: http://www.dialexia.com

Contact Person

Guy Belliveau / Sales Director
Phone: (514) 693-8500
Phone: (514) 585-3367

VoIP Billing Software Provider

Billing Software
Installation and Support Services
IP devices
SIP Softswitch & CPE

Quintum

Billing system of own development

Voipgo

Cliconnect Internet Telephony

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Asiasoft Technology

Asiasoft Software Technology Co.,Ltd (Asiasoft) was founded at the beginning of 2000, whose main business focuses in China. It owns multi-stock shared firms in Beijing, Shenyang and Hongkong.