Dial2World Bahrain

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General office

Dial2World
manama
manama
manama ,973
Bahrain

Phone: 97317250663
Phone: 97336439272
Site: http://www.dial2worlds.com:8292
Contact Person

MD-Harun rashid / drictor
Phone: 97313618086
Phone: 97336439272
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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We provide Voice minutes, voice minutes with bandwidth with end-to-end solutions for inbound and outbound contact centers / call centers. We design Asterisks based PBX system, automatic call distribution (Dialer) and IP based global telephone system.

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