DgTec, S.A. Dominican Republic

Somos una operadora de telecomunicaciones. Conocidos como l

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General office

DgTec, S.A.
Sol Poniente No. 16
Santo Domingo
DN ,99999
Dominican Republic

Phone: 809 950-0000
Site: http://www.dgtec.net.do

International VoIP Wholesale Provider

Termination

Audiocodes
Cisco Systems
Quintum

Billing system of own development

Advanced VoIP Telecom

Voice Linx

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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