DgTec, LLC United States
Somos una operadora de telecomunicaciones. Conocidos como l
Somos una operadora de telecomunicaciones. Conocidos como l
DgTec, LLC
7925 NW 12th ST
Miami
FL ,33126
United States
Phone: 305 503-4832
Site: http://www.dgtec.net.do
7925 NW 12th ST
Miami
FL ,33126
United States
Phone: 305 503-4832
Site: http://www.dgtec.net.do
- International VoIP Wholesale Provider
- Termination
- Audiocodes
- Cisco Systems
- Quintum
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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