DFM Iran
General office
DFM
shahrakeh jandarmery, etaaty Aev,
Tehran
Tehran ,13145
Iran
Phone: +98 21 8825 180
Phone: +98 935 541 1437
DFM
shahrakeh jandarmery, etaaty Aev,
Tehran
Tehran ,13145
Iran
Phone: +98 21 8825 180
Phone: +98 935 541 1437
- SIP Billing
- Voip consulting
- Phone To Phone
- SIP Softswitch & CPE
- Audiocodes
- Cisco Systems
- Dialogic Based
- INPERTEL
- Java Based own system
- K2 Power Bill
- MIND
- NACT - UNIX Platform
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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