Dexter Limited S.A. Russia

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General office

Dexter Limited S.A.
Vladimira Nevskogo 13 office 1
Voronezh
,394088
Russia

Phone: +749 59886038

International VoIP Wholesale Provider

Billing Software
Call Relay VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Termination

Mera

Billing system of own development

BATA Telecom

Dexter Limited S.A.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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