The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Prime Time Telecoms Inc, is a privately-held telecommunications service provider and one of the leading companies in the rapidly growing VoIP interconnectivity market in Japan. A registered (ITSPs) and VoIP Wholesale Providers.