DeshDialer Tuvalu
- Internet Telephony Service Provider
- PC to Phone
- Phone To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Group3 Corp
Group3 is a leading provider of high quality VoIP services to customers around the world.Our hosted internet telephony solutions are flexible and scalable enough to serve customersranging from international carriers to the individual consumer. We offer hi
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