Derwood Communications Pty Limited Australia
General office
Derwood Communications Pty Limited
15 Statton Street
Gowrie
ACT ,2904
Australia
Phone: +61 (0)2 61007114
Phone: +61 (0)3 90141363
Site: http://www.derwood.com.au
Contact Person
Darren Crick / Director
Phone: +61 (0)2 6100 7114
Phone: +61 (0)418 202907
Derwood Communications Pty Limited
15 Statton Street
Gowrie
ACT ,2904
Australia
Phone: +61 (0)2 61007114
Phone: +61 (0)3 90141363
Site: http://www.derwood.com.au
Contact Person
Darren Crick / Director
Phone: +61 (0)2 6100 7114
Phone: +61 (0)418 202907
- Hardware
- Internet Telephony Service Provider
- Voip consulting
- Consultancy Services
- Installation and Support Services
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Lucent
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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