DelDSL Internet Pvt. Ltd. India

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General office

DelDSL Internet Pvt. Ltd.
101 Tower D, Global Businees Park
Gurgaon
Haryana ,122002
India

Phone: 1242806000
Site: http://www.deldsl.com

Contact Person

Ajay Sharma / Asst. Manager
Phone: 1242806000
Phone: 9873588809

International VoIP Wholesale Provider
Internet Telephony Service Provider
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Termination
Voice and Video Conferencing

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Oracle Based own system
Our Own ASP Solution

delDSL Internet Pvt. Ltd.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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