DDI2.net Belgium
DDI2.net delivers you a worry-free experience to VoIP Internet Telephony.
DDI2.net delivers you a worry-free experience to VoIP Internet Telephony.
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Asia Netcom
Asia Netcom is a leading Asia-based telecommunications carrier operating Asia`s only privately owned city-to-city fiber optic network - EAC.
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