DCom Group LLC Ukraine
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Call Routing VoIP Solutions
- IP devices
- Phone To Phone
- SIP VoIP Gateway
- System Integration
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VocaTel Global Pty Ltd
We know that businesses are potentially missing out on many benefits that will help them have a better communications experience. VocaTel helps deliver those benefits by building partnerships with organisations that service the business community, not only in Australia, but across the region. Our technology is tried and tested in multiple markets across the globe, it is network agnostic – so will work across any broadband delivery method– ADSL, Wireless, Satellite.
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