DataOne Asia Phils. Inc. Philippines

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DataOne Asia Phils. Inc.
6F IBM Plaza, Eastwood City, E. Rodriguez Jr. Avenue
Quezon
NCR ,1110
Philippines

Phone: 6329958256
Site: http://www.data1asia.com
Contact Person

Cyril Rocke / CEO/President
Phone: 6329958256
  • Internet Telephony Service Provider
  • Call Routing VoIP Solutions
  • Installation and Support Services
  • IP devices
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Project Mangement Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • Web Call
  • Web To Phone
  • Cisco Systems
  • Billing system of own development

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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