Data Infosys Limited India

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General office

Data Infosys Limited
Inside Jaipur Glass Tonk Road
jaipur
Rajasthan ,302018
India

Phone: 911415110555
Site: http://www.datainfosys.net

Contact Person

Nitin Walia / CMO
Phone: 911415110555
Phone: 919828025000

Internet Telephony Service Provider

Collaboration
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Partnering for Origination and Termination
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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