The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
SunComm Technology Co., Ltd. Core members have been engaged in the communication & networks industry since 1977. Their main products in 2009 focus on GSM, VoIP, 3G Devices.